- Scalable video streaming-as-a-service for “critical” use will become mainstream, allowing several disconnected parties to be connected in real time and allow for the streams to be recorded and audited.
- Collaboration at the tap of a button will become a priority – Moving from an afterthought to a forethought, well integrated as part of a workflow and will be moving away from textual to visual (video) collaboration.
- Predictive analytics with preventive measures around service performance and optimization will continue to be a big ask.
- There will be a larger focus on building product offerings around personal safety/security – i.e. in the case of a disaster/attack, people will want to know that you are safe, what your last location was – or if you are headed to an impacted zone.
- Customers will expect well integrated solutions that provide complete end-to-end workflows with an emphasis on usability.
- Enterprise situational engagement will be an interesting trend where corporations will want closer social engagement for critical events, such as threats, harassment, anonymous tips, etc.
- Connected Health will continue to be an interest for many with a large dependency on EHR integration’s for enterprise hospitals – virtual beds will become more common; however small to medium provider groups will more readily pick up innovative tools showcasing the benefits of technology in providing better care.